Earlier this month, Samsung finally released its troubled Galaxy Fold in Europe and Asia. Now, five months after its initial launch date, the device will be coming to the U.S. market on September 27. However, before consumers rush out to spend $1,980 on the flexible smartphone, they should be aware of its limitations.
The Galaxy Fold is Better, Not Perfect
Samsung initially delayed the global launch of its new flagship phone because it was found to have several serious design problems. Many reviewers mistook the smartphone’s polymer layer for a screen protector and removed it—effectively ruining the device. Other tech reporters experienced device failures after bits of grit slipped under the screen. In both cases, the device shut down shortly after being activated.
Subsequently, the South Korean conglomerate canceled the smartphone’s release.
In July, the corporation announced that it would release the Galaxy Fold sometime in September. Leading up to the launch, reviewers noted that Samsung had fixed the device’s biggest problems. The company placed the polymer layer underneath the smartphone’s display bezels, thus making it impossible to remove. It also reinforced the device’s hinges and capped off its open spaces.
However, potential owners should be aware that the nearly $2,000 device is still worryingly fragile. Earlier this week, The Verge reported that the Galaxy Fold’s screen is highly susceptible to scratching. Indeed, YouTuber JerryRigEverything found that the device’s display could be permanently damaged by tapping on it too hard. The smartphone’s form factor also still allows debris to slide underneath the screen.
Samsung Knows the Galaxy Fold is Fragile
Samsung is fully aware that its new flagship phone possesses several critical vulnerabilities. Indeed, the firm even put out a video warning users to handle it with extra care.
The corporation also made the decision not to ship the device to buyers directly. Instead, consumers must go to AT&T, Best Buy, and Samsung Experience stores to purchase limited quantities of the phone. The firm wants a qualified salesperson to instruct users on how to properly handle the smartphone. Samsung has positioned the precautionary demos as part of its Galaxy Fold Premier Service, which also includes a dedicated app and tech support phone line.
Meanwhile, The Verge revealed that the device comes packed with warnings regarding users about its fragile screen, lack of water or dust proofing, and that its magnetic hinges may damage credit cards and implanted medical devices. It seems that Samsung has released a luxury-priced smartphone that comes with luxury item maintenance requirements.
Though Samsung didn’t see fit to provide Galaxy Fold buyers with a robust warranty, it has made screen replacement somewhat affordable. Consumers who buy the device between now and December 31 can get their screen replaced for $149. Given the reported flimsiness of its display, many owners will likely take advantage of this offer.
The first iteration of the Galaxy Fold would’ve been the worse product launch in Samsung’s history (and that comes from a company who released phones with exploding batteries a few years back). As such, it is highly impressive that the firm got a working version of the smartphone to the market. Nevertheless, its remarkable susceptibility to breakage suggests that consumers might want to pass on the device. After all, Samsung will likely address many of the current phone’s problems with the inevitable Galaxy Fold 2.