Ring recalls 350,000 second-gen video doorbells due to fire risk

Ring is rolling out a major update to its app to increase security.
Image: Ring

Video doorbells are more popular than ever. People rely on them as a vital part of their smart home when it comes to things like seeing who is at the door and recording the dancing FedEx driver for a TikTok.

Unfortunately, Ring has hit a bump in the road. The Amazon subsidiary announced on Tuesday that it is recalling more than 350,000 video doorbells due to reports of them catching fire.

The recall only affects second-generation devices. Those sold in the U.S. are the main target of the recall, although nearly 9,000 units sold in Canada are also named. The affected units were sold on Ring’s website and on Amazon between June and October, according to an official notice from the U.S. Consumer Product Safety Commission.

Here’s how to tell if your Ring doorbell is one of the units being recalled and what you should do about it.

Fire Hazard

So far, the U.S. Consumer Product Safety Commission has received 23 reports about Ring doorbells catching fire. Although none of the instances have resulted in major emergencies, they have caused minor property damage. Eight people also suffered minor burns as a result of the combusting doorbells.

Obviously, homeowners aren’t comfortable with the fact that their doorbell could potentially catch their house on fire. Ring notes that the fire hazard is related to the device’s battery. When the wrong screws are used to install it, the battery can overheat and combust. Using the wrong type of screw reportedly damages the battery.

In a statement, Ring says, “The safety of our customers is our top priority. We have and continue to work cooperatively with the CPSC on this issue and have contacted customers who purchased a Ring Video Doorbell (2nd Gen) to ensure they received the updated user manual and follow the device installation instructions.”

Ring also notes that there is no fire risk if the doorbell was installed properly with the correct hardware. So, consumers who used the company’s “smart security screws” should be in the clear.

How to Find Out if Your Ring Doorbell is Under Recall

There are a few ways to check if your Ring device is affected by the recall. Many people have their smart doorbell professionally installed, meaning they may not know what type of screws were used.

This means checking to see if your doorbell is among the 350,000 in the recall is a good first step. As mentioned, the recall only affects second-generation units. They come with the model number 5UM5E5 and were sold between June and October.

If your doorbell matches those criteria, head over to Ring’s support website. There, you can input the serial number of your device to see if it is one of the units that has been recalled.

Ring says that customers who have one of the affected units and installed it incorrectly should contact support. At this time, customers aren’t advised to return their doorbell.


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