No one likes to deal with updates. Whether it’s your phone, your computer, or your smart outlet, updates tend to mess things up. Perhaps that’s why millions of consumers keep hitting “delay update” religiously. Those who fall into that category are smiling right now.
Unfortunately, users who recently updated their version of Windows 10 are not so happy. Countless users are experiencing issues with their printers following the update, which was initially released on June 9. The troubled versions include 1903, 1909, and 2004, per a report from Bleeping Computer.
Windows users started noticing problems almost immediately after installing the latest updates. They took to Microsoft’s Answers forums and Reddit to seek solutions and air their grievances. The most significant issue relates to printing.
Reportedly, it affects printers of various models. Users have mentioned HP, Canon, Panasonic, Brother, and Ricoh devices specifically. One user said that they received the vague error “Windows cannot print due to a problem with the current printer setup” right after they installed the KB4560960 update. Meanwhile, many consumers note that the printing issue goes away after uninstalling the update.
The bug doesn’t just stop physical printing from happening, however. Some users are also reporting that they can no longer use the “Print to PDF” function.
As of the time of this writing, Microsoft is currently investigating the strange bug. It published a notice acknowledging the issue regarding the KB4557957 update of Windows 10 version 2004. It says, “After installing KB4557957, certain printers may be unable to print. Print spooler may error or close unexpectedly when attempting to print and no output will come from affected printer. You might also encounter issues with the apps you are attempting to print from.”
Unfortunately, there is still no official fix for affected users. Microsoft has promised to provide more information as it becomes available and when a resolution is discovered.
How to Fix the Windows 10 Update Printer Issue
While no official fix exists, affected users that need access to their printer aren’t completely stuck.
To address the printing issue caused by the Windows 10 update, consumers have two options—replace their printer’s driver or uninstall the June updates. Ideally, the first choice is a better option. Seeking out a new driver from the printer manufacturer’s website is a good place to start. Bleeping Computer recommends replacing the existing one with a PCL6 driver.
Of course, the other option is to simply uninstall the update. Users who wish to take this route should type “update history” into the Windows Desktop Search bar and select “View your Update History.” From the dialog window that pops up, select “Uninstall Updates.”
In the next dialog window, select “KB4560960” or “KB4557957” and hit “Uninstall.”
After restarting your device, you should be able to start printing again.
Users who absolutely need to access their printer should note that this approach also uninstalls several security updates. In response to the COVID-19 pandemic, Microsoft paused non-security updates to focus on the most important ones. This means that uninstalling them can leave your device vulnerable. If you can, it’s probably better to wait for Microsoft’s official fix.