The “Cyberpunk 2077” saga has taken a surprising turn as Sony delisted the game from its online PlayStation Store. The corporation revealed its decision in a post that also noted players who bought it through its marketplace could request a full refund.
Mashable reported Sony would not remove the title from the libraries of consumers who do not want their money back.
CD Projekt Red (CDPR), “Cyberpunk 2077’s” developer, commented that Sony made its decision after consulting with the company. It also committed to providing continuing support and updates for the role-playing game (RPG).
The studio expressed its intention to get the title back on the PlayStation Store as quickly as possible.
Why Sony Took Cyberpunk 2077 Off the PlayStation Store
In its official announcement, the Japanese electronics giant did not explicitly state why it delisted “Cyberpunk 2077.” However, the corporation did briefly touch on why it is giving users their money back. The firm’s policy is not to issue refunds for downloaded games that have been played unless the “content is faulty.” It said it took atypical action in this case because of its commitment to ensuring “a high level of customer satisfaction.”
SIE strives to ensure a high level of customer satisfaction, and we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store and want a refund. Please visit the following link to initiate the refund: https://t.co/DEZlC0LmUG.
— Ask PlayStation (@AskPlayStation) December 18, 2020
On December 14, CDPR publicly apologized for the problems PlayStation and Xbox One owners have had running “Cyberpunk 2077.” The developer affirmed it would fix the bugs and glitches affecting its game and noted a new patch would be released within seven days. The company asked consumers to contact it directly to receive a refund for physical copies of the title. It also directed digital download purchasers to request refunds directly from Sony or Microsoft.
The Japanese conglomerate officially announced it would issue “Cyberpunk 2077” refunds on December 17. An hour later, Sony tweeted that some users had experienced difficulty accessing its refund page. However, the Burn-In verified the corporation fixed the problem.
Players can request refunds from Microsoft for the game up to 14 days after purchase here.
What Went Wrong with ‘Cyberpunk 2077?’
Since its release on December 10, numerous PlayStation 4 and Xbox One owners have complained about “Cyberpunk 2077’s” performance. Users reported irregular frame rates, screen tearing, and inconsistent physics when running the game. PC, PlayStation 5, and Stadia players found that the title had some bugs, but they did not seriously disrupt the overall playing experience. Eurogamer said the best way to experience the title on a dedicated system is the Xbox Series X.
At present, it seems the gorgeously rendered, open-world RPG is too resource-intensive to work smoothly on older gaming systems.
— Cyberpunk 2077 (@CyberpunkGame) December 18, 2020
CDPR touched on the issue and its public apology by noting it should have “paid more attention” to its compatibility issues. The developer also expressed regret for not letting the public see how the title functioned on last-generation consoles before release.
“Cyberpunk 2077” is not available for purchase on the PlayStation 5 and Xbox Series X platforms. The game can be downloaded and played on those systems because both are backward-compatible. But no physical edition of the title exists for current generation consoles. Unfortunately, the company’s testing oversight has had negative consequences for many consumers. It has also proven costly for the publisher as its stock prices fell 22 percent after Sony delisted it from its online store.
Hopefully, CPPR will release patches fixing “Cyberpunk 2077’s” biggest issue soon. At this point, that would be the best outcome for all involved.